Tag Archives: Qualtrics

Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%

Qualtrics, the leader and creator of the experience management (XM) category, announced that Miami International Airport (MIA) chose Qualtrics Social Connect to develop an award-winning chatbot called “Mia” to assist with customer service inquiries and monitor social channels in order to anticipate travellers’ questions and needs before they even arrive at the airport. Continue reading Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%

Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times

Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration