Tag Archives: Qualtrics

Technology

New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data

Qualtrics, the leader and creator of the experience management category, announced new purpose-built solutions that leverage the power of Qualtrics AI and real-time analytics to boost agent effectiveness, deliver better customer support across the frontline and drive down operational costs. Continue reading New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data →

Market Research

Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams

Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics. More than two in five (44%) say their workloads have increased, and one-third say customers have become ruder over the past year. Continue reading Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams →

Technology

Qualtrics Announces Manager Assist, Empowering Managers to Own Their Team’s Engagement and Success

Qualtrics, the leader and creator of the experience management category, announced Qualtrics Manager Assist, a new platform that empowers managers to listen, understand and act on feedback from their own teams, in real time, to keep employees engaged and productive. Continue reading Qualtrics Announces Manager Assist, Empowering Managers to Own Their Team’s Engagement and Success →

Technology

Qualtrics Announces CrossXM, Helping Companies Measurably Improve Business Results With Better Employee, Customer and Brand Experiences

Qualtrics, the leader and creator of the experience management category, announced CrossXM, a new product line that gives leaders automated insights into how their employee, customer and brand experiences impact one another, helping them identify the actions they can take to drive the biggest impact across their business. Continue reading Qualtrics Announces CrossXM, Helping Companies Measurably Improve Business Results With Better Employee, Customer and Brand Experiences →

Technology

Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy

Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy →