Qualtrics announced new capabilities in Manager Assist that bring employee behaviour data and continuous listening together onto a single platform, giving managers and people teams real-time insights they can act on to build more engaged, inclusive and productive teams. Continue reading Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement
Tag Archives: Qualtrics
Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact centre solutions with Qualtrics Frontline Care™. Continue reading Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Powered by Experience iD, Qualtrics Frontline Innovations Bring Digital Behavioural Data Natively to the World’s Leading Experience Management Platform
Qualtrics, the leader and creator of the experience management category, announced two new Frontline Digital solutions—Customer Journey Optimizer and Digital Experience Analytics. Continue reading Powered by Experience iD, Qualtrics Frontline Innovations Bring Digital Behavioural Data Natively to the World’s Leading Experience Management Platform
New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data
Qualtrics, the leader and creator of the experience management category, announced new purpose-built solutions that leverage the power of Qualtrics AI and real-time analytics to boost agent effectiveness, deliver better customer support across the frontline and drive down operational costs. Continue reading New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data
Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams
Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics. More than two in five (44%) say their workloads have increased, and one-third say customers have become ruder over the past year. Continue reading Frontline Employees on Understaffed Teams Twice as Likely to Consider Quitting as Employees on Well-staffed Teams