Qualtrics, the leader and creator of the experience management category, announced new real-time contact centre innovations to make agents more productive and deliver customer support with empathy. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact centre agents respond with empathy and speed. Continue reading Qualtrics Announces New Real-time Contact Centre Solutions to Make Agents More Productive and Help them Act with Empathy
Tag Archives: Qualtrics
Qualtrics Launches Video Feedback to Help Organizations Meet a New Generation of Consumers Where They Are
Qualtrics, the leader and creator of the experience management category, announced Video Feedback, a new way for organizations to collect qualitative feedback on the Qualtrics XM Platform™. Continue reading Qualtrics Launches Video Feedback to Help Organizations Meet a New Generation of Consumers Where They Are
Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Qualtrics, the leader and creator of the experience management category, announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics’ vast experience data and industry-leading analytics. Continue reading Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
Qualtrics, the leader and creator of the experience management (XM) category, announced that Miami International Airport (MIA) chose Qualtrics Social Connect to develop an award-winning chatbot called “Mia” to assist with customer service inquiries and monitor social channels in order to anticipate travellers’ questions and needs before they even arrive at the airport. Continue reading Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth
Despite concerns about the economy, C-suite executives are more bullish about near-term revenue than they were a year ago, according to new research from Qualtrics. Continue reading Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth