Qualtrics, the leader and creator of the experience management category, announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics’ vast experience data and industry-leading analytics. Continue reading Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library
Tag Archives: Qualtrics
Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
Qualtrics, the leader and creator of the experience management (XM) category, announced that Miami International Airport (MIA) chose Qualtrics Social Connect to develop an award-winning chatbot called “Mia” to assist with customer service inquiries and monitor social channels in order to anticipate travellers’ questions and needs before they even arrive at the airport. Continue reading Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth
Despite concerns about the economy, C-suite executives are more bullish about near-term revenue than they were a year ago, according to new research from Qualtrics. Continue reading Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth
Customer Experience Leaders Had Stronger Stock Returns In 2020 Recession
Companies with the best customer experience ratings outperformed their industry peers’ stock performance between 2019 and 2022 and doubled their lead over companies that provide poor customer experiences, according to new research from the XM Institute at Qualtrics. Continue reading Customer Experience Leaders Had Stronger Stock Returns In 2020 Recession
SAP announces intent to take Qualtrics public
SAP announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. Continue reading SAP announces intent to take Qualtrics public