Astute, a leader in customer engagement software, announced its acquisition of iperceptions, a company that specialises in collecting and analysing Voice of Customer (VoC) data to help elevate the customer experience. Continue reading Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions
Tag Archives: acquisition
Brillio Expands Analytics Capabilities with Cognetik Acquisition
Brillio, a leading digital technology consulting and solutions company, announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers. Continue reading Brillio Expands Analytics Capabilities with Cognetik Acquisition
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company
ServiceNow Further Simplifies Work with Acquisition of FriendlyData
ServiceNow has agreed to acquire the technology of FriendlyData, which makes it easy for non‑technical users to ask quantitative questions in plain English and get fast results through direct answers or data visualizations. Continue reading ServiceNow Further Simplifies Work with Acquisition of FriendlyData
Davies broadens its customer experience and analytics capability through acquisition of Ember Group
Davies announces the acquisition of Ember Group Limited, a leading customer experience (CX) consulting and digital solutions business. Ember provides CX consulting, analytics, training and specialist resourcing to large organisations and major brands operating across a range of highly regulated and international markets, including insurance, utilities and financial services. The transaction will complete during October, subject to customary approvals. Continue reading Davies broadens its customer experience and analytics capability through acquisition of Ember Group
Waterfield Technologies Announces the Acquisition of PDT Communications
Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry. Continue reading Waterfield Technologies Announces the Acquisition of PDT Communications
Concentrix Announces Close of Acquisition with Convergys
Concentrix confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Continue reading Concentrix Announces Close of Acquisition with Convergys