Astute, a leader in customer engagement software, announced its acquisition of iperceptions, a company that specialises in collecting and analysing Voice of Customer (VoC) data to help elevate the customer experience. Continue reading Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions
Tag Archives: acquisition
Brillio Expands Analytics Capabilities with Cognetik Acquisition
Brillio, a leading digital technology consulting and solutions company, announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers. Continue reading Brillio Expands Analytics Capabilities with Cognetik Acquisition
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company
ServiceNow Further Simplifies Work with Acquisition of FriendlyData
ServiceNow has agreed to acquire the technology of FriendlyData, which makes it easy for non‑technical users to ask quantitative questions in plain English and get fast results through direct answers or data visualizations. Continue reading ServiceNow Further Simplifies Work with Acquisition of FriendlyData
Davies broadens its customer experience and analytics capability through acquisition of Ember Group
Davies announces the acquisition of Ember Group Limited, a leading customer experience (CX) consulting and digital solutions business. Ember provides CX consulting, analytics, training and specialist resourcing to large organisations and major brands operating across a range of highly regulated and international markets, including insurance, utilities and financial services. The transaction will complete during October, subject to customary approvals. Continue reading Davies broadens its customer experience and analytics capability through acquisition of Ember Group
Waterfield Technologies Announces the Acquisition of PDT Communications
Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry. Continue reading Waterfield Technologies Announces the Acquisition of PDT Communications
Concentrix Announces Close of Acquisition with Convergys
Concentrix confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Continue reading Concentrix Announces Close of Acquisition with Convergys
Teleperformance Completes the Acquisition of Intelenet
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company. Continue reading Teleperformance Completes the Acquisition of Intelenet
Upland Software Announces Acquisition of Rant & Rave
Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave
Sangoma Completes Acquisition of Digium
Sangoma Technologies, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced that it completed its previously disclosed acquisition of Digium. Continue reading Sangoma Completes Acquisition of Digium
West Corporation Closes Acquisition of Flowroute
West Corporation, a global leader in technology-enabled services, announced it has completed the previously disclosed acquisition of Flowroute, a leading software-centric service provider that supplies telecommunication services and technology for cloud-based products. Continue reading West Corporation Closes Acquisition of Flowroute
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced the majority acquisition of Motif, a leading digital trust and safety services company based in India and the Philippines. The acquisition will be immediately accretive. Continue reading TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
IFS extends leadership in Service Management with the acquisition of WorkWave
IFS, the global enterprise applications company, announces it has signed an agreement to purchase WorkWave LLC. WorkWave is a leading provider of highly scalable, cloud-based Software-as-a-Service (SaaS) solutions for the Field Service and Last Mile Delivery and Logistics industries. Continue reading IFS extends leadership in Service Management with the acquisition of WorkWave
Mitel Completes Acquisition of ShoreTel
Mitel® announced the completion of its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for cloud and cloud-capable solutions to digitally transform their businesses. Continue reading Mitel Completes Acquisition of ShoreTel
Microexcel® Announces Acquisition of Customer Dynamics
Microexcel®, a global provider of technology solutions and services announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides SaaS solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers. With the acquisition of Customer Dynamics, Microexcel looks to expand its reach within the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for CRM. Continue reading Microexcel® Announces Acquisition of Customer Dynamics