Tag Archives: Robotic Process Automation

Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

Prodapt Launches Telebots Framework for Communications & Digital Service Providers, Leveraging Blue Prism’s Robotic Process Automation Software

PRESS RELEASE: Prodapt Solutions, a leading provider of consulting, transformation, and outsourcing services to communications service providers (CSPs) and digital service providers (DSPs), entered into a strategic alliance with Blue Prism, a leading enterprise-class Robotic Process Automation (RPA) software provider, and launched its TelebotsTM framework, which provides pre-built process automation for CSP and DSP back-office operations. Continue reading Prodapt Launches Telebots Framework for Communications & Digital Service Providers, Leveraging Blue Prism’s Robotic Process Automation Software