Tag Archives: self-service

Study Reveals Rise of Web Self-Service as Preferred Customer Service Channel for AUS/NZ Businesses

KANA LogoKANA Software, Inc., a global leader in customer service solutions used on premises or in the cloud by more than 900 organisations announced the results of its Top Customer Service Channel Trends global research. The survey conducted in partnership with customer strategist and Principal Analyst of thinkJar, Esteban Kolsky, provides a comprehensive overview of the most prominent channels being used to support customer service by companies today.  Continue reading Study Reveals Rise of Web Self-Service as Preferred Customer Service Channel for AUS/NZ Businesses