Despite a rise in online self-service, in industries ranging from insurance and travel to utilities, a survey, commissioned by intelligent call tracking software company ResponseTap, reveals that only 15% of people don’t think human interaction is important at all when they are making a purchase. Continue reading It’s still good to talk: only 15% of consumers want no human interaction with brands
Tag Archives: ResponseTap
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm
Marketing tech firm appoints new Head of Development
PRESS RELEASE: International marketing technology specialist ResponseTap has appointed a new Head of Development as the company gears up for further expansion. Founded in 2008, the Manchester headquartered organisation has grown to become a renowned supplier of call intelligence software, with clients including Virgin Money, Neilson holidays and Mercedes Benz. Continue reading Marketing tech firm appoints new Head of Development