Kraken, the most-loved operating system for utilities, unveiled Autonomous Agents, utility-specific AI agents that orchestrate complex workflows to deliver customer resolutions at scale. Developed in partnership with Sierra, Autonomous Agents combines Sierra’s leading AI customer experience platform with Kraken’s AI-driven operating system, utility data model and deep energy expertise. Continue reading Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
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ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents