Virgin Media O2 has launched a new AI voice agent to help customers get faster support with selected broadband fault queries, as part of its ongoing commitment to improving customer service and making it easier for people to get the help they need. Continue reading Virgin Media O2 launches customer service AI voice agent on selected calls to make support faster and easier than ever before
Tag Archives: Sierra
Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
Kraken, the most-loved operating system for utilities, unveiled Autonomous Agents, utility-specific AI agents that orchestrate complex workflows to deliver customer resolutions at scale. Developed in partnership with Sierra, Autonomous Agents combines Sierra’s leading AI customer experience platform with Kraken’s AI-driven operating system, utility data model and deep energy expertise. Continue reading Kraken Launches Autonomous Agents for Utility Customer Service Built in Partnership with Sierra
ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents