Virgin Media O2 has launched a new AI voice agent to help customers get faster support with selected broadband fault queries, as part of its ongoing commitment to improving customer service and making it easier for people to get the help they need. Continue reading Virgin Media O2 launches customer service AI voice agent on selected calls to make support faster and easier than ever before
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Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. Continue reading Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Virgin Media O2 launches new AI tools to supercharge customer services
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. Continue reading Virgin Media O2 launches new AI tools to supercharge customer services