SupportLogic, the world’s first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations. Continue reading SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents
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SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience
SupportLogic, the world’s first Support Experience (SX™) management platform, begins the rollout of its first two generative AI features for Agent SX customers. Continue reading SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
SupportLogic, the world’s first Support Experience (SX™) management platform, is announcing the acquisition of Emtropy Labs, Inc., a provider of technology that automates quality assurance (QA) for enterprise support centres. Continue reading SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support