Tag Archives: TransUnion

TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising

At a time when commerce is increasingly conducted digitally, consumers still expect and rely on call centres to deliver timely and trustworthy customer service when they need it. However, according to a new TransUnion report, these call centres have increasingly become a target for fraud, leading to a complicated balancing act of delivering efficient service and maintaining customer account security. Continue reading TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising

Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

The majority of call centres are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion company. Continue reading Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud