At a time when commerce is increasingly conducted digitally, consumers still expect and rely on call centres to deliver timely and trustworthy customer service when they need it. However, according to a new TransUnion report, these call centres have increasingly become a target for fraud, leading to a complicated balancing act of delivering efficient service and maintaining customer account security. Continue reading TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising
Tag Archives: TransUnion
Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud
The majority of call centres are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion company. Continue reading Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud