Zendesk has unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. Continue reading Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences →

Zendesk announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them. Continue reading Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale →

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary foundational models with OpenAl’s capabilities. Continue reading Zendesk adds OpenAI integration to expand AI-powered customer experiences →

Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning →