Zoom Video Communications, Inc., announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts¹. Continue reading Zoom introduces Zoom AI Companion
Tag Archives: Zoom
Zoom Partners with Anthropic to Expand Federated Approach to AI
Zoom announced a strategic partnership with and investment in Anthropic, an AI safety and research company working to build reliable, interpretable, and steerable AI systems. Continue reading Zoom Partners with Anthropic to Expand Federated Approach to AI
Zoom to acquire Workvivo to bolster the employee experience offering
Behind work are workers. Real everyday people. People who work to live, not live to work. People who need a sense of belonging. It’s a simple concept that often gets forgotten as priorities and demands take over the workday. Continue reading Zoom to acquire Workvivo to bolster the employee experience offering
Zoom announces the expansion of Zoom IQ
Zoom Video Communications, Inc. announced the expansion of Zoom IQ, a smart companion that empowers collaboration and unlocks people’s potential by summarizing chat threads, organizing ideas, drafting content for chats, emails, and whiteboard sessions, creating meeting agendas, and more. Continue reading Zoom announces the expansion of Zoom IQ
SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
SuccessKPI, a leading, cloud-native, contact centre customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centres. Continue reading SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market. Continue reading Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution