CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
Tag Archives: Zoom
Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel cloud contact centre platform. Continue reading Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
UserTesting Joins the Zoom ISV Partner Program
UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program
Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Zoomtopia 2022: New Innovations to Power Modern Work Experiences
Zoom Video Communications, Inc. kicked off Zoomtopia 2022, the company’s annual event to unveil new innovations to power modern work experiences and celebrate the future of communication and collaboration. For the first time ever, Zoomtopia 2022 is a hybrid experience powered by Zoom Events, Zoom’s all-in-one, virtual event management solution. Continue reading Zoomtopia 2022: New Innovations to Power Modern Work Experiences