8×8 announced that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8×8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series, the next generation enterprise system of engagement and intelligence.
Gettel owns 17 automotive dealerships throughout Florida, including Acura, BMW, Buick-GMC, Chevrolet, Chrysler, Dodge, Hyundai, Jeep, Lincoln, Mitsubishi, Nissan, Porsche, Ram, Toyota and Volkswagen. The company’s previous cloud provider was unable to provide the high level of support, reliability, and accurate reporting that was necessary to support its rapid business expansion and growth. After evaluating various leading cloud communications solutions, Gettel chose 8×8 for its partnership approach to customer support, reliable global cloud communications infrastructure, superior voice quality, breadth of service functionality, and in-depth analytics and reporting capabilities.
“Customer satisfaction and reliability are Gettel’s highest priorities and we want to invest in cloud communications that will cater to the needs of our customers. As we continue to grow, it became clear that we needed a cloud communications partner with a reliable platform and an exceptional support team,” said Erinn Siemer, Director of Information Technology at Gettel Automotive Group. “With 8×8, we feel we will have a true partner with a proven track record to help us elevate our employee and customer engagement. We particularly liked the X Series’ analytics capabilities which will boost our call recording and reporting function and help drive business growth and outcomes.”
Gettel employees across its 17 locations will use X Series to communicate and collaborate with partners, suppliers and customers. 8×8’s advanced analytics and reporting capabilities will provide the company with deep business insights to detect calling trends, identify marketing effectiveness, and analyze interactions that offer coaching opportunities for employees to improve customer experience and accelerate time to resolution.
“We continue to see leading mid-market and enterprise companies moving to a single, integrated system of cloud communications powered by robust analytics to improve their customer experience,” said Scott Sampson, Senior Vice President of Midmarket & Enterprise at 8×8, Inc. “However, not all clouds and service providers are the same when it comes to quality, reliability and support. We are excited Gettel chose to partner closely with 8×8 as they ride the next wave of enterprise communications to deliver a more intelligent and enhanced employee and customer experience.”