Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps

Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers across digital channels, announced the launch of Lithium Messaging. For brands who use the Lithium platform, they can now centrally manage digital customer service across social channels, online communities and – with the launch of Messaging – web chat and mobile apps. Continue reading Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps

Pegasystems Introduces Pega GDPR Accelerator to Help Companies Fast Track Regulatory Readiness

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced Pega® GDPR Accelerator – a set of customizable templates for Pega software that helps businesses accelerate compliance with the EU’s General Data Protection Regulation (GDPR). Continue reading Pegasystems Introduces Pega GDPR Accelerator to Help Companies Fast Track Regulatory Readiness

Confirmit Launches Employee Pulse Solution

Confirmit has announced the launch of a new solution that will enable businesses to run highly flexible, employee listening programmes that transform their employee voices into business change. Confirmit Employee Pulse provides a ground-breaking approach to delivering an empowered employee feedback approach, creating a solution that supports any type of employee feedback, from company-wide surveys, to ad-hoc programmes that identify and address specific local issues. Continue reading Confirmit Launches Employee Pulse Solution

Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018

Unify, the Atos brand for communications software and services, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Unified Communications and Collaboration, 20181. This report examines 15 major providers in the market focused on voice, video, messaging, and collaboration. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018

Rank Group partners with Rant & Rave to deliver enhanced customer engagement

Rant & Rave the UK leader in real-time customer engagement technology, announces it has been appointed by Rank Group, a leading multi-channel gaming operator, to enhance its customer experience feedback programme and enable it to maximise the quantity and quality of its customers’ feedback. Continue reading Rank Group partners with Rant & Rave to deliver enhanced customer engagement

Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience

eGain, the leading provider of cloud-based customer engagement solutions, announced that Paylocity, a leading cloud-based provider of payroll and HCM (human capital management) software solutions, selected eGain’s AI reasoning solution to help guide its customer service team to fast, accurate, and consistent answers as they continue their focus on providing high-touch client service. Continue reading Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience

NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

Oracle Communications Helps Evolve IP Expand Services

Evolve IP, an innovative cloud strategy company, is using Oracle Communications to modernize its European network infrastructure and deliver new services to customers. Evolve IP has deployed Oracle Communications Session Border Controller (SBC) to enable secure IP-based access for their hosted contact center software, and for several other services including SIP trunking, hosted business telephony, CRM integration, and fixed-mobile integration. Continue reading Oracle Communications Helps Evolve IP Expand Services

Oracle AI Powers Future of Customer Experience Management

Oracle announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, and video capabilities. Continue reading Oracle AI Powers Future of Customer Experience Management

Serenova Strengthens Executive Leadership Team with Key Hires

Serenova, a leading CCaaS and WFO provider, announced it has strengthened its leadership team with the appointment of Michelle Burrows as Chief Marketing Officer (CMO) and David Nelson as Chief Financial Officer (CFO). Both Burrows and Nelson will play key roles designed to position Serenova for rapid market expansion in one of the most promising sectors in the customer experience ecosystem. Continue reading Serenova Strengthens Executive Leadership Team with Key Hires

Imperium to Accelerate Regional SMB Cloud Adoption with Avaya

Avaya announced that Imperium Software Technologies, a leading regional ICT solutions provider, is the latest company in the Middle East to be authorized to provide the “Powered by Avaya” cloud offerings. “Powered by Avaya” is designed to meet the growing needs of midmarket customers in the region for cloud-based communications solutions. Continue reading Imperium to Accelerate Regional SMB Cloud Adoption with Avaya

Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division

Volkswagen is consistently preparing itself to become the most user centered mobility brand. Therefore, the company establishes the new Holistic User Experience (HUX) division headed by Dr. Matthias Erb. In his new role he reports directly to the CEO of the Volkswagen brand, Dr. Herbert Diess. Continue reading Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division