Zendesk announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations. Continue reading Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product
Daily Archives: April 4, 2018
Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
NICE inContact, a NICE business, announced that a global consumer electronics powerhouse, that ranks in the top global brands and the top most respected companies, has selected NICE inContact CXone. The company is moving more than 500 agents to the modern CXone cloud customer experience platform, which will replace an outdated premises-based system. Continue reading Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
New guide explains how contact centres can recruit and retain talented agents
A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e. Continue reading New guide explains how contact centres can recruit and retain talented agents
STUDY: Top Priorities for UK Consumers Include Purpose, Human Connection and Trust
Cloud-based customer experience (CX) intelligence leader InMoment published its annual study of UK CX trends, which surveys both brands and consumers to determine where they are aligned on their customer experience priorities, as well as areas of disconnect. Continue reading STUDY: Top Priorities for UK Consumers Include Purpose, Human Connection and Trust
Convergys expands in Romania with new Multilingual Hub
Convergys, a global leader in customer management services, continues its expansion in EMEA by opening a new site in Timisoara, Romania, to establish its next multilingual contact centre operations. Continue reading Convergys expands in Romania with new Multilingual Hub
No Abandoned 999 calls by West Yorkshire Police in Seven Months
West Yorkshire Police has not abandoned an emergency 999 call for seven months. Calls to the 999 number are for emergencies and where there is a threat to life. It is vital that the call is answered and answered as quickly as possible. Continue reading No Abandoned 999 calls by West Yorkshire Police in Seven Months
Kofax Accelerates Digital Transformation in the Insurance Industry
Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S. Continue reading Kofax Accelerates Digital Transformation in the Insurance Industry
KKR to Invest $172 Million in Cherwell Software
Cherwell Software, a global leader in enterprise service management, announced that leading global investment firm KKR will take a larger stake in the company through its Next Generation Technology Fund, which focuses on investments in software, security, Internet, digital media, and information services. This latest investment of $172 million will be in addition to KKR’s initial $50 million investment made in Cherwell in February 2017. Continue reading KKR to Invest $172 Million in Cherwell Software
Rises to National Living Wage makes jobs more interesting and fulfilling
Rises to the National Living Wage (such as the increase on April 1st) are having a wider-than expected ripple effect on the lives of British workers, by increasing people’s job satisfaction and opportunities. A study by alldaypa, the leading contact centre for the SME industry, asked workers over 27 years of age, who are paid the National Living Wage, how their jobs had changed since its introduction in April 2016. Continue reading Rises to National Living Wage makes jobs more interesting and fulfilling