Jacada announced that it has released Version 10.0 of Jacada Interact, the customer interaction design and robotic process automation (RPA) platform supporting the Jacada Autonomous CX suite. With Interact V.10, enterprises can now effortlessly design and automate assisted-service or self-service processes across the customer journey, and ensure business agility, high resolution rates, efficiency, and standardization across all customer service channels. Continue reading Jacada Introduces the Autonomous Customer Experience Suite with the Release of Jacada Interact V.10
Daily Archives: April 2, 2018
Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service
Helpshift, the company revolutionizing the customer service industry, announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact centre, and improving day-to-day life for agents. Continue reading Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service
VOX Network Solutions and Enacomm Team Up
VOX Network Solutions (VOX) has announced a partnership with Enacomm to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients. Through its flagship Contact Center practice, VOX provides consulting, services and solutions to some of the largest contact centres in the world. Continue reading VOX Network Solutions and Enacomm Team Up
HGS acquires majority stake in Element Solutions
Hinduja Global Solutions Limited (HGS), announced that its subsidiary Hinduja Global Solutions UK Limited has today entered into a definitive agreement to acquire 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. The transaction is expected to close in the next 15 days. Continue reading HGS acquires majority stake in Element Solutions
Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019
Spiceworks announced the results of a new survey examining the adoption and usage of intelligent assistants and AI chatbots in the workplace. The results show that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small businesses. Continue reading Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019