Noble Systems, a global leader in omnichannel contact centre technology solutions, announced the release of Noble® Conversations Analytics, a native speech analytics application for the Noble Contact Centre platform. Continue reading Noble Systems Introduces Conversations Analytics
Daily Archives: April 27, 2018
Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale Across All Consumer Touchpoints
Marriott International, Inc., the global leader in hospitality, and Salesforce, the global leader in CRM, today announced the global rollout of Marriott’s new customer recognition platform. Powered by Salesforce, the platform enables Marriott to conduct one, continuous interaction with members of its loyalty programs across guest channels including call centres, on-property, web and mobile, on a global scale. Continue reading Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale Across All Consumer Touchpoints
Convergys Introduces Conversational Virtual Assistant Technology to Leading North American Financial Institution
Convergys, a global leader in customer management, recently completed a pilot implementation of a conversational virtual assistant solution at one of North America’s largest financial services companies. This solution resulted in an annual cost savings of $8.5 million, achieved by increasing the number of calls managed by the Interactive Voice Response (IVR) system by more than two million, decreasing misrouted calls by 67 percent, and creating a seamless conversational experience for self-service across all channels. Continue reading Convergys Introduces Conversational Virtual Assistant Technology to Leading North American Financial Institution
AAA Chooses Panviva as a Preferred Supplier of Cloud Knowledge Management
Panviva, the premier provider of cloud-based knowledge management solutions and real-time performance support, announced today they have been named a Preferred Supplier to AAA. AAA provides automotive membership services to more than 54 million members across North America. Continue reading AAA Chooses Panviva as a Preferred Supplier of Cloud Knowledge Management
Accenture to Help Swisscom Enhance Its Customer Experience
Accenture and Swisscom are collaborating to enable the Swiss telecommunications provider to develop new digital services even faster and to improve the customer experience. Continue reading Accenture to Help Swisscom Enhance Its Customer Experience
Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365
Conversica, the leader in conversational AI for business, announced that its AI-based sales assistant technology is now deeply integrated with Microsoft Dynamics 365 and is available from the Microsoft AppSource online marketplace. Continue reading Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365