A few weeks ago, Gartner revealed a pretty stunning prediction: by 2020, 40% of bots and virtual assistants launched in 2018 will have been abandoned. This development was actually pretty predictable. Core technologies to build intelligent assistants have matured rapidly and are widely available. Continue reading Has Intelligent Assistance Entered the Trough of Disillusionment?
Daily Archives: April 12, 2018
The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr
In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. Continue reading The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr
HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure
HubStor, a leading archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a leading provider of communication recording solutions used by the world’s top 6 banks and 85% of global interdealer brokers. Continue reading HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure
Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances
Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum. Continue reading Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances
Talkdesk Hires New Head of Engineering to Accelerate Innovation
Talkdesk, the leading enterprise contact center platform, announced global engineering leader Michael Reed joined the company as Senior Vice President of Engineering to advance and deliver on Talkdesk’s vision for contact centres that continuously improve customer experience. Continue reading Talkdesk Hires New Head of Engineering to Accelerate Innovation
Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running
Teleopti, a global provider of workforce management (WFM) solutions, announced that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC. Continue reading Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running
NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
NICE announced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three categories of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the top spot in each category after receiving the highest scores in the editors’ survey of leading industry analysts and consultants who give their impressions on company direction, customer satisfaction, and overall cost. Continue reading NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience
Qualtrics, the enterprise leader in customer experience and the creator of the experience management category, announced the acquisition of Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. Continue reading Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience
Virtual Hold Technology is now VHT
Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT