FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion
Category Archives: Outsourcing
Contact centre’s ambitious growth plans calls for new appointments
Leading contact centre Echo-U is celebrating after ringing in the New Year with four new appointments as it strengthens its team at its Newcastle-based HQ. Continue reading Contact centre’s ambitious growth plans calls for new appointments
Echo wins £6.3m customer service contract with Network Rail
Network Rail has appointed outsourced customer contact specialist, Echo Managed Services, to manage its 24-hour helpline, helpdesk and out-of-hours media services across a range of contact channels including voice, email, web chat and social media. Continue reading Echo wins £6.3m customer service contract with Network Rail
Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Read our Q&A with Iain Banks, Regional VP International Markets, TTEC… Continue reading Insight 2018: Q&A with Iain Banks, Regional VP International Markets, TTEC
Parseq kicks off 2018 with quadruple contract win
Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. Continue reading Parseq kicks off 2018 with quadruple contract win
Parseq appoints new sales director to drive contact centre market growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Continue reading Parseq appoints new sales director to drive contact centre market growth