Two months after being acquired by leading global customer experience provider, TELUS International, the newly-branded Xavient Digital – powered by TELUS International has announced plans to hire 250 employees in Los Angeles, San Diego, and across the United States’ Northeast Coast with a focus on the Greater Philadelphia region in Pennsylvania, New Jersey and Delaware. The company plans to complete the recruiting and hiring process by the end of this summer. Continue reading Xavient Digital – powered by TELUS International announces plans to hire 250 Next-Gen technology roles in the US
Vonage Launches New Integration Suite, Introduces SugarCRM Integration
Vonage, a business cloud communications leader, has launched the next generation of its Vonage Integration Suite enabling an improved integration experience for customers on the Company’s recently launched cloud-native platform, Vonage Business Cloud (VBC). The Vonage Integration Suite, and the Vonage integration platform that powers it, are the result of fully re-engineering the Company’s gUnify middleware technology. Continue reading Vonage Launches New Integration Suite, Introduces SugarCRM Integration
GCI brings Cloud-based Contact Centres to the mass market for the first time
Converged ICT Services Provider GCI has launched GCI Cloud Contact Centre, a Cloud-based solution designed to improve and streamline the Contact Centre experience. The solution is based on Microsoft’s Skype for Business and technology from Enghouse Interactive and is fully-managed and deployed from within GCI’s datacentre. It brings the ability to deploy an omni-channel Contact Centre capability to the mass market for the first time in the UK. Continue reading GCI brings Cloud-based Contact Centres to the mass market for the first time
UnionBank improves customer interaction with Aspect Software Omni-Channel Solution
In line with its digital transformation, Union Bank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent performance. Continue reading UnionBank improves customer interaction with Aspect Software Omni-Channel Solution
Ozarks Electric Selects Noble to Improve Customer Experience
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces today that Ozarks Electric Cooperative has selected the Noble Enterprise Contact Center Solution to help enhance the customer experience of their electrical service members and subscribers of OzarksGo, the telecommunications subsidiary of Ozarks Electric, as they roll out their all-fiber gigabit Internet and HDTV and telephone services to Northwest Arkansas and Northeast Oklahoma. Continue reading Ozarks Electric Selects Noble to Improve Customer Experience
Finding the Perfect Balance of AI and Agent-Assisted Service
While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organisation should take great care to ensure that the use of AI is complementary to their existing customer experience and aligns with both the customer’s and agent’s expectations. Continue reading Finding the Perfect Balance of AI and Agent-Assisted Service