Italian pasta master Group Rummo becomes first to install Italtel Embrace WebRTC product

PRESS RELEASE: Tradition meets innovation as fifth largest producer of pasta in Italy selects Italtel to build integrated collaboration platform. Italian pasta master Group Rummo has selected leading telecommunications company Italtel to supply and install a new integrated business communications platform, based on the solution Collaboration At Work 2.0. Continue reading Italian pasta master Group Rummo becomes first to install Italtel Embrace WebRTC product

Organizations Around the World are Using Nuance Voice Biometrics to Make Passwords and Security Questions a Thing of the Past

PRESS RELEASE: Nuance Communications, Inc. announced that its voice biometrics solutions are being deployed around the globe as an effective means to replace PINs, passwords and security questions for customer authentication. From their automated phone systems to their mobile applications, organizations worldwide are quickly deploying voice biometrics as a means of securely authenticating their customers – and improving their customer experience – with a simple, spoken passphrase. Continue reading Organizations Around the World are Using Nuance Voice Biometrics to Make Passwords and Security Questions a Thing of the Past

Mitel Withdraws ShoreTel Acquisition Proposal

PRESS RELEASE: Mitel®, a global leader in business communications, today announced that it has withdrawn its proposal to acquire all outstanding shares of ShoreTel (Nasdaq:SHOR) common stock. The decision to terminate the proposal early was made in light of the repeated refusal of ShoreTel’s Board of Directors to engage in discussions of any kind regarding a potential transaction. Continue reading Mitel Withdraws ShoreTel Acquisition Proposal

Air New Zealand Selects Boxever’s Multi-channel Customer Intelligence & Predictive Marketing Platform

PRESS RELEASE: Boxever, the leading provider of predictive marketing solutions specifically for the travel industry, today announced that Air New Zealand has selected Boxever to power its real-time personalization initiative. Boxever’s CRM, customer intelligence, and recommendation engine will power customized offers & engagement with Air New Zealand customers via multiple channels, including web, email, mobile, and in the call center. Continue reading Air New Zealand Selects Boxever’s Multi-channel Customer Intelligence & Predictive Marketing Platform

Comm100 Releases Brand-New Live Chat Solution for Enterprises

PRESS RELEASE: Comm100, the world’s leading provider of customer service and communication solutions, announced today the release of Comm100 Live Chat for Enterprise, an advanced live chat solution catering to complicated business scenarios. This launch is seen as a big step Comm100 takes toward the live chat market for large scale organizations. Continue reading Comm100 Releases Brand-New Live Chat Solution for Enterprises