PRESS RELEASE: IOVOX, a global call analytics company, announced the availability of a new solution that provides marketers with enhanced data analytics, enabling them to make more informed decisions when evaluating the performance of inbound marketing campaigns. IOVOX’s new Multichannel Marketing solution is specifically designed for companies using multiple marketing channels to drive inbound calls to their business. Continue reading New solution from IOVOX gives multichannel marketers the data needed to optimise spend
Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement
PRESS RELEASE: Thunderhead announces its partnership with Merkle | DBG, an agency specialising in leveraging data and technology to help their clients drive growth and improve performance. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique journey-based behavioural insights that are then used to deliver relevant and personalised experiences in real-time. Continue reading Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement
New Research Reveals Deep Consumer Confusion About Artificial Intelligence
PRESS RELEASE: A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed consumers are confused about what artificial intelligence (AI) really does and have misplaced fears that inhibit them from using AI-based technology. These findings appear to clash with how the UK government wants to make the UK a world leading industrial centre for AI research and development. However, these fears are eased once consumers gain first hand AI experience – which ironically many enjoy today without even realising it. Continue reading New Research Reveals Deep Consumer Confusion About Artificial Intelligence
Dimension Data launches 2017 Global Customer Experience Benchmarking Report
PRESS RELEASE: Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding. Continue reading Dimension Data launches 2017 Global Customer Experience Benchmarking Report
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments solutions to support growing customer demand in rapidly changing communication environments. The new company offers solutions to improve customer interactions and streamline payment processes across multiple channels and devices. Continue reading Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Business Systems wins Compliance Project of the Year award
PRESS RELEASE: Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance Project of the Year’ award at the FStech Awards 2017. Continue reading Business Systems wins Compliance Project of the Year award