PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels. Continue reading Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
Monthly Archives: February 2017
Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
PRESS RELEASE: Verint® announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership. Continue reading Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
IOVOX secures $10M in funding
PRESS RELEASE: Global call analytics company IOVOX announced the completion of a $10M Series A round of equity and debt financing led by Octopus Ventures, SF Capital, and Silicon Valley Bank. IOVOX is using the new investment to expand in the United States and execute a product strategy to widen the addressable market for IOVOX services. Continue reading IOVOX secures $10M in funding
Sundown AI Joins the Cisco Solution Partner Program
PRESS RELEASE: Sundown AI, which builds artificial intelligence systems for customer service, announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Sundown AI is able to quickly create and deploy Artificial solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Sundown AI Joins the Cisco Solution Partner Program
Freshdesk Opens Data Center In Frankfurt
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk’s customer base continues to grow within Europe. Continue reading Freshdesk Opens Data Center In Frankfurt
“On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO
Swyx CTO Martin Classen who joined the Unified Communications specialist in November is to focus the company’s attentions on developing innovative communication solutions based in the cloud. This will ensure Swyx meets the large growth in market demand and that cloud becomes a key foundation and strength of the Dortmund based company in the long-term. Continue reading “On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO