Rant & Rave announced that it has been awarded the “2017 Customer Experience Vendor Excellence award” from the Temkin Group, for the third consecutive year.

Temkin Group, a leading CX research and consulting firm, started this award to recognise the providers of products and services that help organisations improve customer experience outcomes. Judged by a panel of five experts, the coveted award specifically assesses three main criteria; a product’s capabilities, the overall results the product drives for a business, and direct references from clients.

Kenny Bain, CEO of Rant & Rave, says: “We are delighted to have won this award for the third year running; to be recognised by the Temkin Group again is a real honour. Bruce Temkin coined 2017 ‘the year of purpose’ and we continue to pride ourselves on helping our clients to become sentiment-driven businesses by responding to their customers’ emotions in real-time.”

“Congratulations to Rant & Rave for winning the 2017 Temkin Group Customer Experience Vendor Excellence Awards! We had a strong group of nominees this year, but Rant & Rave stood out for its excellent work with clients.” says Bruce Temkin, Managing Partner of Temkin Group.

Rant & Rave works with half of the FTSE including Barclays, Sky and easyJet to enable consumers to share their feedback with brands in the moment and with ease. Offering Proactive Communication and Fast Feedback, Rant & Rave continues to innovate; it has recently announced its ground-breaking customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service.