NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization

NICE inContact, a NICE business, announced that the Total Economic ImpactTM of NICE inContact CXone, a study conducted by independent research firm Forrester Consulting and commissioned by NICE inContact, reveals CXone delivers a three-year total benefit of $25.9 million and a net present value (NPV) of $19.8 million for a composite contact center operation of 1,100 seats; the composite represents aggregated feedback from multiple CXone customers. Continue reading NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization

Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises

Zoho unveiled Zia Voice, the first conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho’s AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment. Continue reading Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises

Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation

Confirmit has announced the promotion of Claire Sporton to the role of SVP, Customer Experience Innovation. In this newly-created position, Sporton will be responsible for ensuring that the company continues to deliver the market-leading expertise and technology that businesses need to support their CX programs. Continue reading Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation

BlueJeans and Voicera Partner to Deliver a Modern Meeting Experience Powered by AI

Blue Jeans Network, Inc., the first cloud service to connect desktops, mobile devices and room systems in one video meeting, and Voicera, the leader in voice AI for the workplace, today announced availability of in-meeting transcription powered by an artificial intelligence assistant, Eva. Continue reading BlueJeans and Voicera Partner to Deliver a Modern Meeting Experience Powered by AI

DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

DATAMARK, a global leading provider for contact center services, has partnered with a fast growing energy provider in support of their customer service outreach. The company provides natural gas and electricity for its clients across the U.S, Canada, and Japan. Continue reading DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services

Diabolocom and Custics launch a “smart” partnership based on customer data analysis

Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and Custics, a start-up specialising in customer data analysis, have announced a new partnership which will aim to process the entire customer journey: from data collection to analysis and operational recommendations. Continue reading Diabolocom and Custics launch a “smart” partnership based on customer data analysis

Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program

Automation Anywhere, the largest enterprise software provider in Robotic Process Automation (RPA), has announced the formal launch of its global customer success program – Automation Anywhere Plus. This umbrella program combines a wide range of existing services with newly introduced offerings, delivering the most comprehensive set of services and the industry’s largest team completely dedicated to customer success. Continue reading Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program