NICE inContact, a NICE business, announced that the Total Economic ImpactTM of NICE inContact CXone, a study conducted by independent research firm Forrester Consulting and commissioned by NICE inContact, reveals CXone delivers a three-year total benefit of $25.9 million and a net present value (NPV) of $19.8 million for a composite contact center operation of 1,100 seats; the composite represents aggregated feedback from multiple CXone customers. Continue reading NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization
Monthly Archives: February 2018
TalkTalk awards five-year transformational outsourcing contract to CGI
CGI has been awarded the One IT Operations Outsourcing contract by UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk’s operational services over the next five years. Continue reading TalkTalk awards five-year transformational outsourcing contract to CGI
Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises
Zoho unveiled Zia Voice, the first conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho’s AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment. Continue reading Zoho CRM Introduces Zia Voice, the First Conversational AI for Sales Teams, Along With Catalyst, a Hyper-Customization Platform for Enterprises
Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation
Confirmit has announced the promotion of Claire Sporton to the role of SVP, Customer Experience Innovation. In this newly-created position, Sporton will be responsible for ensuring that the company continues to deliver the market-leading expertise and technology that businesses need to support their CX programs. Continue reading Confirmit Promotes Claire Sporton to SVP, Customer Experience Innovation
BlueJeans and Voicera Partner to Deliver a Modern Meeting Experience Powered by AI
Blue Jeans Network, Inc., the first cloud service to connect desktops, mobile devices and room systems in one video meeting, and Voicera, the leader in voice AI for the workplace, today announced availability of in-meeting transcription powered by an artificial intelligence assistant, Eva. Continue reading BlueJeans and Voicera Partner to Deliver a Modern Meeting Experience Powered by AI
DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
DATAMARK, a global leading provider for contact center services, has partnered with a fast growing energy provider in support of their customer service outreach. The company provides natural gas and electricity for its clients across the U.S, Canada, and Japan. Continue reading DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services
Diabolocom and Custics launch a “smart” partnership based on customer data analysis
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and Custics, a start-up specialising in customer data analysis, have announced a new partnership which will aim to process the entire customer journey: from data collection to analysis and operational recommendations. Continue reading Diabolocom and Custics launch a “smart” partnership based on customer data analysis
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. Continue reading NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel
Colin Hay at Puzzel explores the virtues of connecting multiple systems to deliver seamless customer service and suggests it’s much easier than you might think… Continue reading The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel
The Police Service of Northern Ireland selects Capita to deliver its new command and control system
Capita Communications and Control Solutions announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process. Continue reading The Police Service of Northern Ireland selects Capita to deliver its new command and control system