The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a new deal with KPN and Content Guru to deliver an omni-channel storm® cloud contact centre solution. The storm deployment forms part of Feenstra’s strategy to deliver excellent customer experience across all channels and to improve efficiency within the organisation. Continue reading Feenstra Powers Up Customer Experience with storm®
Daily Archives: January 26, 2018
How storm Helps G4S Netherlands to Streamline Customer Experience
Content Guru BV, along with development partner KPN, has deployed a storm® cloud contact centre solution for leading integrated security provider, G4S, in the Netherlands. The service enables the Cash and Secure Solutions arm of G4S in the Netherlands to efficiently streamline high levels of incoming customer contact, improving its customer service and internal collaboration. Continue reading How storm Helps G4S Netherlands to Streamline Customer Experience
Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1
Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact centre platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact centre agents. Continue reading Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1
Fuze Announces Award of Patent for Management of Contact Information
Fuze, the leading cloud-based communications platform provider for the modern global enterprise announced it has been awarded a new patent related to its advanced method of streamlining the management of contact information on clients’ devices. Continue reading Fuze Announces Award of Patent for Management of Contact Information
PCI Pal celebrates award win at the PCI 2018 Awards for Excellence
PCI Pal, a specialist provider of secure payment solutions for global contact centres, has been presented with an award at the PCI 2018 Awards for Excellence for the work it has done in supporting organisations improve payment card security and achieve PCI DSS compliance. Continue reading PCI Pal celebrates award win at the PCI 2018 Awards for Excellence
Globe Telecom Cuts Delinquencies by 40 Percent Using FICO Solution for Analytically Driven Collections
Globe Telecom, one of the major telecommunications services providers in the Philippines, has reduced account delinquencies by 40 percent year-on-year, since its deployment of FICO® Customer Communication Services (CCS) in 2016. By automating a portion of its collections efforts, the company has also managed to reduce the cost to collect by 15 percent and the time it takes to collect by three days. Continue reading Globe Telecom Cuts Delinquencies by 40 Percent Using FICO Solution for Analytically Driven Collections