NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics

ClickFox announces the contract renewal with Barclays UK for its Customer Journey Analytics platform, entering into a fifth year for the partnership of the two companies. The partnership renewal allows Barclays to expand its enterprise-wide customer journey analytics software solution, putting customer experience central to their strategy and day-to-day business decisions. Continue reading ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics

Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

Genesys Selects Dr. Peter Graf as New Chief Product Officer

Genesys® announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company’s industry-leading customer experience platform including Genesys PureCloud®, PureConnect™ and PureEngage™. Continue reading Genesys Selects Dr. Peter Graf as New Chief Product Officer

PointSource, a Globant Company, Releases New Data Showing The Implication of AI investments and Consumers’ Current Relationship With Chatbots

Along with personalized insights and automated processes, the rise in AI, has also brought a disconnect with it. In its latest study, PointSource, a Globant company, found that many consumers have already had a taste of AI, but there is still a gap when it comes to understanding and accepting its applications, such as chatbots. Continue reading PointSource, a Globant Company, Releases New Data Showing The Implication of AI investments and Consumers’ Current Relationship With Chatbots

New year, new products: Strong start to 2018 by Snom with three new products

IP telephony specialist and premium brand Snom Technology kicks off 2018 with three new products, one for each of its three main product groups of desk phones, mobile telephony and conferencing. A major highlight is no doubt the D785 IP phone which is now available for bulk orders, as is the new attractively designed and competitively priced M215 SC (single-cell) IP-DECT bundle. Continue reading New year, new products: Strong start to 2018 by Snom with three new products