NewVoiceMedia announced that its Board of Directors have appointed Dennis Fois as the company’s new Chief Executive Officer, effective immediately. Fois will lead NewVoiceMedia through its next growth phase, aimed at doubling turnover by 2020. Continue reading NewVoiceMedia appoints Dennis Fois as new CEO
Daily Archives: January 8, 2018
Verint Accelerates Automation Innovation and Expands Cloud Self-Service Solutions
Verint® announced that it has acquired all of the outstanding equity interests in Next IT Corporation and its affiliate Next IT Innovation Labs, LLC (collectively, “Next IT”), a developer of conversational artificial intelligence-powered intelligent virtual assistants. The purchase price consisted of close to $30 million of cash paid at closing, plus potential additional future cash payments. Continue reading Verint Accelerates Automation Innovation and Expands Cloud Self-Service Solutions
Batten down the hatches – Semafone predicts new onslaught of cyber-attacks in 2018
Semafone, the leading provider of data security and compliance solutions for contact centres, sees trouble ahead for companies which don’t have their cyber security in order – but also predicts that new regulations will have a positive impact on the market. CEO Tim Critchley, global solutions director, Ben Rafferty and head of information security, Shane Lewis, share their top five predictions for 2018. Continue reading Batten down the hatches – Semafone predicts new onslaught of cyber-attacks in 2018
DialogTech Acquires Swydo to Bring Omni-Channel Visualizations to Call Analytics
DialogTech, the world leader in actionable marketing analytics for businesses that value inbound calls announced the acquisition of Swydo, provider of industry-leading digital marketing dashboards, reports and visualizations. Continue reading DialogTech Acquires Swydo to Bring Omni-Channel Visualizations to Call Analytics
Star2Star Communications And Blueface Merge To Become Global Top Five Unified Communications As A Service (UCaaS) Business
Star2Star Communications, North America’s Leading Hybrid Cloud Communications company and Blueface, the pan-European Unified Communications as a Service (UCaaS) provider have today announced a merger, whereby the combined entity “StarBlue” instantly becomes a top five global provider in the rapidly growing global Unified Communications market. Continue reading Star2Star Communications And Blueface Merge To Become Global Top Five Unified Communications As A Service (UCaaS) Business
CallVU Wraps Up 2017 with Strong Bookings, Five New Strategic Partners, and Successful Expansion into North America
CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, has closed out 2017 with growth in virtually every area of its business. Continue reading CallVU Wraps Up 2017 with Strong Bookings, Five New Strategic Partners, and Successful Expansion into North America