Empirix, the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform.
Empirix OneSight serves as the key service-level and problem management engine for contact center operations and IT service management professionals. The latest release of the solution features automated Avaya Aura® profiles for key service-level metrics with out-of-the-box deployment capabilities. Users can establish service-level objectives with pre-existing profiles, and benefit from reduced time to deploy new technologies.
“As companies push technologies to the cloud, OneSight serves an important role in managing service levels and providing visibility into hosted providers’ operations,” shared Erik Delorey, Product Management for Empirix. “This Avaya DevConnect certification ensures that a company’s communication link to its customers is available and operating efficiently, regardless of where the Avaya system is located.”