BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services
Monthly Archives: June 2018
Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that the operator of the world’s first Globalized Network and leader in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations. Continue reading Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions
New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale
Genpact, a global professional services firm focused on delivering digital transformation, announced new customer experience enhancements to Genpact Cora, its modular, artificial intelligence (AI)-based platform that helps enterprises accelerate digital transformation at scale. Continue reading New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo. Continue reading NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards
Healthcare missing out on operational benefits due to inefficiencies in information retrieval, research reveals
New research by TeleWare, a leading communication technology business, has revealed that healthcare and pharmaceutical businesses are missing out on operational benefits due to inefficiencies in information retrieval. Continue reading Healthcare missing out on operational benefits due to inefficiencies in information retrieval, research reveals
NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index. NICE inContact ranked first outright in four of the seven categories: Usability, Adaptability, Capability, and Validation. Continue reading NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research