Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018. Continue reading Clarabridge named a leader in AI text analytics
Monthly Archives: June 2018
Agreement by Teleperformance to Acquire Intelenet from Blackstone
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has entered into a definitive agreement to acquire Intelenet from Blackstone, a leading global alternative asset manager. Continue reading Agreement by Teleperformance to Acquire Intelenet from Blackstone
Global firm launches search for 100 new jobs for the region
Up to 100 new homeworking jobs are set to be created in the Highlands and Islands. The jobs will be for people with excellent customer care skills looking for the flexibility of working from home. Continue reading Global firm launches search for 100 new jobs for the region
[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents
[24]7.ai, a leader for intent-driven customer engagement solutions, announced that it is partnering with Blue Prism (AIM: PRSM) on a new joint offering that allows [24]7 AIVA customers to use Blue Prism’s Digital Workforce to efficiently automate hard-to-access back and front office systems. By combining [24]7.ai AI-powered virtual agents/chatbots with Blue Prism’s Digital Workforce, [24]7.ai users can automate processes faster, reduce response times and deliver a more satisfying customer experience. Continue reading [24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents
Click Travel voyages to the cloud to transform customer service experience
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service experience while improving employee engagement. Continue reading Click Travel voyages to the cloud to transform customer service experience
Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution
8×8 announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organization with one system of engagement and intelligence. Continue reading Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution