Monthly Archives: June 2018

Market Research

World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software

Despite the general sense of excitement and euphoria that grips the nation at the time of a major sporting event such as the World Cup, a new survey by Aspect Software has revealed that consumer spending habits remain largely the same during these periods, along with their perceptions of the speed of customer service. Continue reading World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software →

Appointments

Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

Teleopti, a market leader for advanced, automation-rich WFM software, continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming two experts in nurturing SaaS business. Rikard Olsson is Teleopti’s new Chief Financial Officer (CFO) and Anna Brunes the Head of Global Marketing. Continue reading Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing →

Technology

NICE Satmetrix Releases US Net Promoter Score Benchmarks for 2018, Revealing Customer Loyalty Leaders in 23 Industries

NICE announced the release of the 19th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual reports by NICE Satmetrix, the co-creator of the NPS metric, provide data-driven insights into brand loyalty, customer satisfaction and trends for dozens of companies across a wide range of industries as well as in customer loyalty for leading US brands. Continue reading NICE Satmetrix Releases US Net Promoter Score Benchmarks for 2018, Revealing Customer Loyalty Leaders in 23 Industries →

Technology

NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release

NICE announced the release of NICE Robotic Automation 6.7, the latest version of its automation solution that delivers new capabilities to power up benefits for a wide array of operations and business sectors. The current release includes a breakthrough in intelligent connectivity, reducing time to value in designing and deploying process automations, and ensuring greater operational continuity. Continue reading NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release →

Technology

Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report

Nuance, a leader in conversational AI innovations, announced that Forrester Research has identified the company as one of the top emerging voice and chat companies in the “The New Wave™: Conversational Computing Platforms, Q2 2018” report. Continue reading Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report →