Loway, worldwide leading provider of solutions for contact-centres, is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration. Continue reading Loway Switzerland announces a new partnership with CallCabinet Corporation
Monthly Archives: June 2018
Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results
Thunderhead, the global leader in customer engagement and journey orchestration, announces early deployment results for Intent Analyzer. Thunderhead’s Intent Analyzer, a new AI driven journey intelligence capability announced in March, is a breakthrough enhancement to its market leading ONE Engagement Hub which enables brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Continue reading Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results
AI Specialists Luminoso Announces New Client Liberty Global
Luminoso, the natural language company that provides AI-powered customer insight, and Liberty Global, the world’s biggest international TV and broadband company, have announced that they are to work together to enhance Liberty Global’s customer service and engagement initiatives. Continue reading AI Specialists Luminoso Announces New Client Liberty Global
B2B businesses are underestimating customer service and must learn from the B2C approach, according to research by Claranet
The pervasiveness of technology in everyday life means that people have come to take for granted the convenience of mobile, e-commerce, instant access to information, products and services, and the ability to offer feedback through social media. Their expectations around how to find, research and buy what they want have been moulded by these digital experiences, and as they enter the workforce, they take these expectations with them. Continue reading B2B businesses are underestimating customer service and must learn from the B2C approach, according to research by Claranet
CounterPath Announces Availability of Stretto Platform™ 2.0
CounterPath Corporation, a global provider of award-winning, over-the-top Unified Communications solutions for enterprises and carriers announced the availability of Stretto Platform 2.0 with support for premises-based push notifications, cloud-ready installations and usability enhancements. Continue reading CounterPath Announces Availability of Stretto Platform™ 2.0
Splunk Agrees to Acquire VictorOps
Splunk, first in delivering “aha” moments from machine data, announced a definitive agreement to acquire VictorOps, Inc., a leader in DevOps incident management. Under the terms of the agreement, Splunk will acquire VictorOps for a total purchase price of approximately $120 million, subject to adjustment, to be paid in cash and Splunk securities. Continue reading Splunk Agrees to Acquire VictorOps