Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in 2018’, scoring an overall performance rating of 88.4%. Continue reading Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index
Monthly Archives: June 2018
Cognita uses the Voice of the Student to Drive Wellbeing at School
Independent schools group Cognita is leading the way in delivering a better student experience by implementing a dedicated Voice of the Student (VoS) program across its 69 schools using the Confirmit Horizons platform. Continue reading Cognita uses the Voice of the Student to Drive Wellbeing at School
Adding Social Care into the Customer Experience Mix is a Recipe for Success for KitchenAid
A strategic plan to connect more closely with customers using social media has resulted in an 85% growth in engagement across Facebook, Twitter and Instagram for KitchenAid, the leading countertop appliance brand since it implemented CX Social, a dedicated social media management platform from Clarabridge. Continue reading Adding Social Care into the Customer Experience Mix is a Recipe for Success for KitchenAid
Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience
Pindrop announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology. Continue reading Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience
Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want
A new Mitel® survey of 5,000 adults from the United States, UK, France, Germany and Australia indicates a measurable disconnect between the advancements organizations think they are making to deliver exceptional customer experience and how customers actually view their commercial interactions. Continue reading Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want
Avaya Transforms Portugal’s Emergency Services Communications Systems to Prepare for eCall
Avaya announced that Portugal’s emergency services have adopted its suite of communication solutions to transform their existing systems in preparation for eCall, the next-generation automated vehicle aid system. Continue reading Avaya Transforms Portugal’s Emergency Services Communications Systems to Prepare for eCall