NICE announced the launch of NICE Automation Finder, an Artificial Intelligence (AI) based, out of the box solution, making it quick, easy and cost effective for enterprises to pinpoint processes that can be automated for optimal return on investment (ROI) and efficiency. NICE’s desktop analytics technology, which has been successfully utilized across a wide range of enterprises and industry sectors for over 15 years, forms the basis for this innovative new approach to business process identification and selection. Continue reading NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments
Monthly Archives: June 2018
70% consumers think the use of bots is acceptable in customer service
Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, reveals a new report, ‘Customer engagement – the road to 2020’, commissioned by West’s Unified Communications Services. This shows that consumers are happy to move to digital from voice if it is convenient, quick and helpful. Continue reading 70% consumers think the use of bots is acceptable in customer service
Abtran to Create 350 New Jobs in Sligo
Abtran, Ireland’s largest home grown Business Process Outsourcing (BPO) provider is creating 350 new jobs in Sligo. The new development forms part of a regional expansion strategy by Abtran in Ireland where the North West region has been selected for the location of a major new operations hub. Continue reading Abtran to Create 350 New Jobs in Sligo
SOLARWATT to transform service experience for European customer base with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform. Continue reading SOLARWATT to transform service experience for European customer base with NewVoiceMedia
Dimension Data Subsidiary Eyes the North American BPO Market with Acquisition of Millennium 1 Solutions in Canada
Dimension Data, and its subsidiary Merchants, a pioneer in the contact centre industry, announced the acquisition of 100% of Millennium 1 Solutions (Millennium), one of Canada’s fastest-growing Business Process Outsourcing (BPO) solution providers, from The Gores Group, for an undisclosed sum. Continue reading Dimension Data Subsidiary Eyes the North American BPO Market with Acquisition of Millennium 1 Solutions in Canada
Pega Launches Next Generation Digital Transformation Suite to Drive Breakthrough Customer Experiences
Pegasystems announced at PegaWorld the launch of Pega Infinity™ – its next generation digital transformation software suite. With major enhancements to Pega’s market-leading customer engagement applications and digital process automation (DPA) platform, Pega Infinity™ will help organizations accelerate digital transformation across all areas of their business to continuously exceed their customers’ expectations. Continue reading Pega Launches Next Generation Digital Transformation Suite to Drive Breakthrough Customer Experiences