CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announced that the company has been named a Leader in the report “Forrester New Wave: AI-Driven Speech Analytics Providers, Q2 2018” by Forrester Research, Inc. This new report was Forrester’s first ranking and assessment of the emerging AI-driven speech analytics market. Continue reading Leading Independent Research Firm Recognises CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
Monthly Archives: June 2018
ALE Holding acquires majority stake in Sipwise
Alcatel-Lucent Enterprise announces the acquisition of a majority stake in Sipwise GmbH, a privately held company based in Brunn am Gebirge, Austria. Sipwise provides core cloud communication solutions and infrastructure for telecom operators enabling them to deploy modern Unified Communication services based on open standards and an extensive API library. Continue reading ALE Holding acquires majority stake in Sipwise
Cisco chosen to help transform customer experience for Liberty Global
Cisco has announced that it is working with the world’s largest international TV and broadband company, Liberty Global, on a project that will transform its customer service experience across EMEA. Continue reading Cisco chosen to help transform customer experience for Liberty Global
Enghouse Interactive signs Node4 to Elite Partnership Programme
Enghouse Interactive has announced that it has signed Node4, a UK-based Cloud, Data Centre and Communications solutions provider, as a new member of its EMEA partner programme. As an authorised partner, Node4 will sell, market and deploy a range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (EICC) solution. Continue reading Enghouse Interactive signs Node4 to Elite Partnership Programme
Cobotics: the future of work is a blended mix of the human and the bot
Robotic Process Automation (RPA) is making waves with predictions ranging from the overkill that we are seeing the end of jobs as we know it, all the way through to businesses can expect a productivity revolution. Continue reading Cobotics: the future of work is a blended mix of the human and the bot
Up-skilling workers is as important as updating technologies, says Aspect Software
Anxieties over automation are reaching new heights, with new figures from the Organisation for Economic Cooperation and Development (OECD) showing that 46 per cent of jobs are likely to be “significantly affected” over the next 20 years. But organisations looking to digitally transform should not forget about the needs of their employees, as human engagement will always remain an instrumental part of business. Continue reading Up-skilling workers is as important as updating technologies, says Aspect Software