CallMiner, a provider of award-winning speech and customer engagement analytics, announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software. Continue reading CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process
Monthly Archives: June 2018
Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
HCL Technologies (HCL), a leading global technology company, announced that it has been selected by Nokia, a Finnish networking and telecommunications equipment company as part of an important effort of streamlining Nokia’s outsourced IT management services. Continue reading Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Vonage, a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera. Continue reading Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Leanplum Acquires Connecto, a Conversational Marketing Company
Leanplum, the leader in mobile engagement announced the acquisition of Connecto, a provider of AI-powered conversational marketing. With this acquisition, Leanplum is taking the next step forward in transforming the relationship between brands and their customers. By bringing together Connecto’s AI-driven automation with Leanplum’s mobile engagement platform, brands will be able to engage their customers in real-time across a wide range of connected experiences. Continue reading Leanplum Acquires Connecto, a Conversational Marketing Company
NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Centre in the Cloud Value Index
NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud. NVM achieved top positions for Reliability and Validation, for its efficient operations, global capabilities and customer satisfaction. Continue reading NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Centre in the Cloud Value Index
TTEC Recognised by Global Sourcing Association for Best Nearshore Team
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, recently received the award for Best Nearshore Team from the Global Sourcing Association (GSA) in recognition of the company’s management of customer experience programs on behalf of a leading European technology provider. In addition, the company was named as a Top Performer 2018 in the Service Provider Challenger category. Continue reading TTEC Recognised by Global Sourcing Association for Best Nearshore Team