Eckoh, the global provider of Customer Engagement Data Security Solutions announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral’s contact centre security requirements in the US and beyond.
The Eckoh Secure Engagement Suite of SaaS-based security products and services not only helps clients to be PCI-DSS compliant, but also helps their contact centres be truly secure by ensuring that sensitive payment data never enters their environment. Furthermore, it helps them deliver better customer experiences across every channel, boost agent productivity, reduce costs, and increase customer satisfaction.
Contact centre security is a growing challenge, and the average cost of a US data breach hit an all-time high of $9.48 million in 2023.* Eckoh’s patented solutions ensure that sensitive payment and personal data never enter the contact centre environment when a payment is taken, giving a simple and effective way to minimise fraud risk, secure sensitive data and maintain PCI DSS compliance. These proven solutions secure ‘card-not-present’ payments made through any engagement channel including the phone, web chat, digital messaging applications or through an automated bot. They also allow digital payments to be taken securely with popular eWallets such as Apple Pay, Google Pay and PayPal as well as other methods such as open banking.
Nik Philpot, Chief Executive Officer, said: “We’re excited to work with RingCentral globally to help their contact centre clients reach the highest levels of security and compliance. With PCI DSS compliance becoming even stricter, agent home working here to stay, and cyber criminals more aggressive and tenacious, the addition of Eckoh’s solutions to RingCentral’s suite of services will help them secure the contact centres of their clients and enhance the relationship they have with their end customers.”
* IBM Data Breach Report 2023
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