Two thirds of contact with UK contact centres is via the telephone, so adding speech-enabled interfaces remains a critical part of being able to offer all channels of engagement. Continue reading Eckoh celebrates four years of PCI DSS compliant speech payments with Premier Inn
Tag Archives: Eckoh
Eckoh’s Apple Pay solution wins Payment Innovation of the Year
Eckoh, the global provider of secure payment products and customer contact solutions, has won the Payment Innovation of the Year Award at last night’s Payments Awards 2017. Continue reading Eckoh’s Apple Pay solution wins Payment Innovation of the Year
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
Eckoh announces that it has won a new $3.7m five-year contract to provide secure payment services to a large US telecommunications provider. The solution, which will be deployed in financial year FY18, uses Eckoh’s patented tokenisation technology to secure card payments being made through the organisation’s contact centre facilities. Continue reading Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
Eckoh Extends Whitbread Contract for Further Three Years
Eckoh announces that it has extended its contract with Whitbread plc, to provide a range of services for Premier Inn’s contact centre operations. Eckoh has worked with Whitbread, the UK’s largest hotel and restaurant company (“Whitbread”) and Premier Inn since 2010 and the extended contract will run until at least January 2020, taking the overall relationship to more than ten years. Continue reading Eckoh Extends Whitbread Contract for Further Three Years
Eckoh and K2C add Secure Payments over Live Chat
Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
Eckoh urges businesses to take contact centre customer data seriously
Eckoh, the global provider of secure payment products and customer contact solutions, was appalled, but not surprised to hear of the recent leak of sensitive audio customer data in the US. While banks and financial institutions privately confirm to Eckoh that contact centre breaches happen regularly, last week’s public disclosure of an audio data leak is worrying. Audio recordings containing over 17,000 customers’ credit card details were made public. Continue reading Eckoh urges businesses to take contact centre customer data seriously
Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita
Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management (“Capita”). Eckoh will provide its advanced call management technology to a leading Mobile Virtual Network Operator. The collaboration will deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Continue reading Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita
Eckoh Appoint Chief Financial Officer
Eckoh is pleased to announce that Chrissie Herbert has agreed to join the Eckoh Board as Chief Financial Officer. Chrissie’s appointment follows the announcement on 27 July 2016 that Adam Moloney intended to step down in order to pursue new opportunities. Continue reading Eckoh Appoint Chief Financial Officer
Eckoh Makes Major Headway in the US with Brand Leaders
Eckoh is pleased to announce that it has recently secured three significant contracts in the US worth over $2.5m in total over the next three years. Two of the contracts are for Eckoh’s secure payments solution charged on a Software as a Service (“SaaS”) basis. Continue reading Eckoh Makes Major Headway in the US with Brand Leaders
World’s first Apple Pay payment performed via telephone
PRESS RELEASE: Eckoh and Worldpay, a leader in global payments, have performed the world’s first Apple Pay payment via a telephone voice call. This breakthrough proof of concept by Eckoh and innovation partner Worldpay, will enable telephone based payments to be taken via Apple Pay. Until now, Apple Pay has been used to pay for goods via face to face point of sale, online or in app. For the first time ever, this innovation from Eckoh and Worldpay will allow callers to pay for products and services over the phone using Apple Pay from their Apple device. Continue reading World’s first Apple Pay payment performed via telephone