Kraken, the ground-breaking operating system transforming global utilities, has partnered with National Grid to supercharge the way it serves its customers. Continue reading National Grid and Kraken sign deal to bring customer-service platform to over 6 Million US Energy Customers
Monthly Archives: May 2025
AI is the here and now, but are your agents prepared?
Contact centres can no longer afford to think of AI as a future concept – it is very much the here and now. But are contact centres preparing their agents in the best way? Magnus Geverts, VP of Product Marketing at Calabrio, analyses the different factors at play and advises on how to best equip agents to handle the changing landscape. Continue reading AI is the here and now, but are your agents prepared?
Medallia named a leader in employee experience management platforms by independent research firm
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Continue reading Medallia named a leader in employee experience management platforms by independent research firm
Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Noetica – A British company, developing software products for the global contact centre market, has announced that Food For the Poor (FFTP) has marked a decade of collaboration, with an upgrade to the latest version of its web-based platform. Continue reading Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Uniquely Announces £7 Million Investment in Scotland
Uniquely are delighted to announce the opening of a brand new office in Glasgow, as part of a £7 million investment in Scotland. Continue reading Uniquely Announces £7 Million Investment in Scotland
Press Ganey Forsta acquires InMoment
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. Continue reading Press Ganey Forsta acquires InMoment