Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, announced the launch of AI Agent Assist, a new feature within the Intermedia Intelligent Contact Center that helps agents engage more effectively before, during, and after every customer interaction. Continue reading Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Daily Archives: April 10, 2025
Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration
Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. Continue reading Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration