Gladia, an AI transcription and audio intelligence provider, announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centres and other voice-first platforms. Continue reading Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability
Daily Archives: April 2, 2025
Whistl Appoints Natalie Sehnal to New Contact Solutions Role
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as Director of Fulfilment and Contact Centre Solutions. Continue reading Whistl Appoints Natalie Sehnal to New Contact Solutions Role
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital Experience, a leading global technology company deploying exceptional customer experiences, announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. Continue reading TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk