TCN, a leading provider of cloud-based contact centre solutions, announced the latest advancements and key features of its Workforce Optimisation (WFO) solution. Continue reading TCN’s AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
Monthly Archives: May 2025
Research shows that human experiences could unleash £100 more per customer service enquiry
New research from Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want. Continue reading Research shows that human experiences could unleash £100 more per customer service enquiry