TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, has welcomed a number of new key players as it grows its operational teams in the UK and Europe. Continue reading TCN strengthens its UK and EU teams with new senior additions
Tag Archives: TCN
TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency. Continue reading TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report
TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report. Continue reading TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report
TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced enhancements to its Performance Analytics and Reporting features to empower contact centre managers to make more data-driven decisions and improve operational efficiencies. Continue reading TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3