Tag Archives: TCN

TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

PRESS RELEASE: TCN announced its strategic partnership with The InterProse Corporation, a provider of cloud-based software applications for accounts receivable and debt management. Under this partnership, The InterProse Corporation has integrated TCN’s cloud-based contact center suite, Platform 3.0, into WebAR, its debt collection platform, enabling customers to increase collection rates and better streamline payment management and reporting capabilities. Continue reading TCN Announces Integration Partnership with The InterProse Corporation, Accounts Receivable and Debt Management Solutions Provider

TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

PRESS RELEASE: TCN announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to trade up their existing call center infrastructure to TCN Platform 3.0, its most advanced blended inbound and outbound solutions. Continue reading TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

PRESS RELEASE: TCN announced that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within the IT service provider industry, particularly for the innovation and technical advancements it brings to the BPO community. Continue reading TCN Receives 2015 BPO Excellence in IT Services Award by CUSTOMER Magazine

TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN and Global Connect will merge and work in conjunction as the industry’s leading provider of diversified cloud-based contact center solutions. Continue reading TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

PRESS RELEASE: TCN celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior Blind of America has adopted TCN’s “Platform 3 VocalVision,” a virtual call center technology for the visually impaired, as the technology platform for its Contact Center Training program. Continue reading TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment

TCN Awarded 2015 Unified Communications Excellence Award

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named its flagship product, Platform 3.0, as a recipient of the 2015 Unified Communications Excellence Award presented by Internet Telephony magazine. Continue reading TCN Awarded 2015 Unified Communications Excellence Award

TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

PRESS RELEASE: TCN announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful in promoting TCN Platform 3.0, a cloud-based contact center suite, to major Australian corporations and rapidly increasing both companies’ customer base in the region. Continue reading TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

TCN Honored With 2015 Communications Solutions Product of the Year Award

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions Product of the Year honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the past 12 months. Continue reading TCN Honored With 2015 Communications Solutions Product of the Year Award