AmplifAI, the leading AI-powered platform transforming enterprise contact centre performance, announced it has raised $33.7M in Series B funding and credit facility. Continue reading AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of CX
Monthly Archives: September 2025
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform
Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands. Continue reading Netigate acquires Mopinion to create Europe’s most comprehensive AI-driven Experience Management platform
Content Guru Expands European Footprint with New Global Operations Support Hub in Greece
Content Guru, a leading global provider of enterprise cloud CX and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, Greece. Continue reading Content Guru Expands European Footprint with New Global Operations Support Hub in Greece
Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
Glassbox, a leading provider of digital experience analytics for financial institutions, announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences. Continue reading Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
PolyAI launches agentic AI team to drive CX insights and growth
PolyAI announced the launch of three new agentic AI roles — QA Agents, Analyst Agents, and Builder Agents — expanding its platform beyond front-line automation to create an always-on, always-improving team for the contact centre. Continue reading PolyAI launches agentic AI team to drive CX insights and growth