Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
Daily Archives: October 14, 2025
Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Continue reading Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Haleon plc, a leading global consumer company that specialises in everyday health and Salesforce, the world’s #1 AI CRM, announced that Haleon will leverage Salesforce to drive more effective engagement with pharmacies and healthcare professionals worldwide. Continue reading Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement