Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
Daily Archives: October 28, 2025
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Dialpad, the leading AI-powered communications and agentic platform, announced a reseller partnership with Verint®, The CX Automation Company™, to bring enterprise-grade workforce management (WFM) to customers across industries. Continue reading Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. Continue reading NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions