Thoma Bravo, a leading software investment firm, announced that following the completion of its previously announced acquisition of Verint Systems, Inc. (“Verint”) on November 26, 2025, it has combined the global customer experience (CX) automation leader with its portfolio company, Calabrio, to create the industry’s most comprehensive AI-powered CX platform. Continue reading Thoma Bravo Completes Acquisition of Verint
Daily Archives: December 9, 2025
Theo Paphitis Retail Group Modernises Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed NiCE CXone Mpower and Gamma connectivity across the Theo Paphitis Retail Group (TPRG). Continue reading Theo Paphitis Retail Group Modernises Customer Support with Route 101
Riyadh Air and IBM Partner to Launch World’s First AI-Native Airline
IBM and Riyadh Air announced a major milestone in their collaboration, unveiling Riyadh Air as the world’s first AI-native airline. Designed from the ground up without legacy patch work, these AI-driven operations provide the foundation to transform guest and employee experiences and set a new benchmark for innovation in the aviation industry. Continue reading Riyadh Air and IBM Partner to Launch World’s First AI-Native Airline